Help & Support
Facing a problem? We're right here.
Website, app, WhatsApp bot, computer, network or ERP: whatever the problem, fill in the ticket below. It reaches us directly on WhatsApp with a ticket number.
Support ticket
Describe the problem in one minute
When you submit, WhatsApp opens with the message and ticket number already written. Just press "Send".
- Raise a ticketWhat's wrong and since when
- We respondBy phone, remotely or with a visit
- Closed once fixedWe confirm with you
Ways we help
The right help for the problem
Phone / WhatsApp
Small issues, settings or questions. Most problems are solved this way.
Free with a planRemote help
With your permission we fix it by viewing your screen. We connect only when you share a code.
Free with a planSite visit
For hardware, network, CCTV or ERP training we come to you.
included in AMCSupport plans
Monthly peace of mind
No long contract. Stop any time with one month's notice.
Website care
Ask for quote →- Changes to prices, photos and timings
- We keep checking that your website is online
- Help on WhatsApp
App support
Ask for quote →- Care of your order & stock app
- New items and staff training
- Data backup in your Google account
IT care plan (AMC)
Ask for quote →- Computers, printers, network, CCTV
- Site visits included
- ERP / SAP B1 user support
- A short monthly health report
Spare parts, new hardware and software licences are charged separately at actual bill.
FAQ
Common questions
Didn't find your answer? Raise a ticket or call us.
My website or app stopped working. What should I do?
First check your internet and reload the page. If it still doesn't open, raise a ticket. For clients on a care plan we check the website regularly ourselves.
How much does it cost to change prices or photos?
Free with a care plan. Without a plan, a small charge per change, shared in your quote. Send the new prices on WhatsApp and we update them the same day.
Where is my data kept? Is it safe?
Orders, stock and customer data stay in a Google Sheet in your own Google account. You can view or download it any time, or remove our access.
Who sees my screen during remote help?
Only Rakesh Kumar, and only when you give permission by sharing a code. The connection ends as soon as the work is done. We never ask for passwords.
Which areas do you cover?
On-site visits across Rajasthan and Haryana, including industrial areas. Phone and remote help, training and the Customer Hub work anywhere in India.
How do I get into the Customer Hub?
When you buy any product or plan, we send your Customer Hub PIN on WhatsApp. Sign in on pacheriya.com with your mobile number and PIN to see your lessons, AMC details and tickets.
How do I stop a support plan?
Tell us on WhatsApp one month in advance. No penalty. Your data and domain remain yours.